Support

Get help

Write below and a person will read it. Chefbook AI is a small operation, so replies come from the developer rather than a queue of agents — usually within a couple of days.

Up to 2,000 characters. Please do not include passwords or payment card details — we never need them.

Leave it blank and the message still reaches us — we just have no way to answer.

From inside the app

Open Settings › Contact Support. That route adds your app version and language automatically, which usually makes a problem faster to diagnose, and it gives you a reference code for the ticket. Messages sent from this web page reach the same support queue, but they are not linked to your app account — so if you can open the app, the in-app form is the better one.

Before you write

  • Cancelling a subscription: iPhone Settings › your name › Subscriptions › Chefbook AI › Cancel, or Manage subscription in the app (Settings or the Pro screen). We cannot cancel it for you — Apple owns that switch.
  • Refunds: all payments go through Apple, so refund requests have to go to Apple, at reportaproblem.apple.com.
  • New phone: open the Pro screen (PRO button) › Restore Purchases. An active subscription moves to that device together with any extra credits on the account, and the old device shows that it moved. A 10-pack bought without a subscription cannot be restored — Apple does not report a finished one-time purchase.
  • Deleting your data: Settings › Delete Account does it immediately; you do not need to ask us. What is kept afterwards, and why, is in the Privacy Policy. It deletes any monthly analyses and extra credits left on the account, and it does not cancel an Apple subscription.

Who you are writing to

Chefbook AI is developed and operated by Ince Ozgur, an individual developer based in Türkiye, who is also the data controller for the app under the GDPR and Türkiye's KVKK. This page and the in-app form are the contact routes for both support and data-protection requests; there is no separate email address.

Requests to access, correct, export or delete your data can be sent here and we reply within 30 days. Deletion does not need a request — Settings › Delete Account in the app does it at once.